Frequently Asked Questions
You've Got Questions. We've Got Answers.
Cell phone unlocking is the process by which a mobile phone can be allowed to work on any carrier/provider network. Customarily, North American cell phones are sold as “locked” phones, meaning that they will only work with one service carrier.
For example, if you purchased a discounted phone from Rogers along with a two year plan, you will not be able to use your phone with another plan from a different service provider — such as Bell Mobility — after your contract ends, because your phone is locked onto the Rogers network.
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We've Got You Covered
CPM'S 30 DAY WARRANTY*
Depending on the issue, you may be covered under our 30-day customer satisfaction warranty.
This warranty covers replacement parts for up to 30 days. If you break the device again or there is visible wear and tear to either the device or the part we replaced, it will NOT be covered.
If you change a part with us and are not completely satisfied with it, let us know; we’ll take care of you!
No One Does It Like Us
Why Choose CPM?
Cell Phone Medics focuses on repairing broken cell phones. Our knowledge and skill in fixing a variety of problems as well as our dedication to first class service make us the most trusted repair center for your mobile devices.
CPM stocks hundreds of repair parts and can repair your smart phone, tabled or mobile device regardless of where you bought it.
* If you bring in your device for service repairs, we are not responsible for any data loss incurred attempting to recover the device. We highly recommend, if possible, backing up the device prior to coming in.
** Liquid damage repairs are NOT covered under warranty. After the device leaves our facility, unforeseen damage may still occur as a result of corrosion. If we successfully repair your phone or other device after water damage, we highly recommend you backup your phone immediately in the event corrosion renders your device permanently inoperable.
*** We will gladly service devices that have been repaired at competitor locations, however, we are unable to honor warranty on work that was not completed by CPM.